What is website uptime?
Reading Time: 3 minutes As a website owner, you should keep your eyes on its uptime all the time. If you fail to ensure the availability of your website
Average handling time (AHT)
Reading Time: 5 minutes What is AHT? AHT is a statistic commonly employed in call centers with instant contact. The goal of AHT is to quantify the average amount
Future of Call Analytics and Monitoring is here
Reading Time: 3 minutes In 2015, we started with a simple mission; to create an uncomplicated, easy-to-use dashboard for business phone communication that could connect to any phone system.