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website-monitoring

What is website uptime?

Reading Time: 3 minutes As a website owner, you should keep your eyes on its uptime all the time. If you fail to ensure the availability of your website

Average handling time (AHT)

Reading Time: 5 minutes What is AHT? AHT is a statistic commonly employed in call centers with instant contact. The goal of AHT is to quantify the average amount